Create a Support Request Package

The Support Request Package (SRP) helps Vector support diagnose and resolve issues more efficiently. It captures all relevant project data, allowing our team to reproduce the problem and provide targeted assistance.

What Is a Support Request Package?

A support request package is a collection of data used by Vector support to analyze and understand a certain issue. When creating an SRP the following is collected:

Table 1. Collected data for support request package
Data	Description
Project files	The project dvjson and referenced files.
PC Info	Information about the used hardware (e.g. processor, memory, …).
BSW Info	Information about the used BSW.
Generated Files	The generated file belonging to this ECU project.
Tool Version Info	Version information about the used tools.
ECU Configuration Files	The ECU configuration.
Project Input Files	The corresponding input files for this project (e.g. Extract of a System Description or legacy files (.dbc, \.ldf)).
Log Files	The log files of this project.

Create a Support Request Package

You can create an SRP by using the following command in the CLI:

# project create-srp -p /Path/To/DaVinci/Project/project.dvjson -b /Path/To/BSW/Folder

The SRP zip will be created in a SRP folder at the path of your dvjson by default.

Send Your Support Request Package

To get help, email the generated ZIP file to support@vector.com and include a brief description of the issue you are experiencing.